We recruit.
And we train.
Trained like staff, not a blank bot. Every seat goes through the school before it touches your business: literacy, the craft of the role, then your prices, your customers and the way you say no. The Trainer stays on to run upgrade prompts and onboard whoever you hire next.
Recruited Monday.
Specialist by Friday.
Training the next one by Friday arvo.
We recruit for the job, not "an AI". An email desk is not a quotes desk is not a store seat. The sorting happens before any teaching does.
Every seat sits the same first lesson: read the whole thread, answer the actual question, sound like a human at work, and know when to stop. Nobody skips it.
The quotes room, the phones room, the store room. The craft of the seat (quoting, dispatch, client care, web), taught by the Trainer, marked by the Manager.
Your SOPs, your prices, the three customers who get the trade rate and the one who doesn't, the way you say no. You give us the rules once. They go into the seat before the seat goes into your inbox.
Real work from your history, marked with a red pen against your rules. Fail, back to class. Pass, it graduates, and you can read exactly what it was taught. No secret playbooks.
It sits inside your email, diary and quoting. Money, live customer sends and anything public wait for your tap. The Trainer stays on for upgrade prompts and onboards whoever you hire next.
Not a blank bot.
Staff.
- ✓Every seat trained before it starts. Literacy, role craft, then your business. It never learns on your customers.
- ✓Its playbook, readable. Ask your PM and you can see what your seat was taught, in plain English.
- ✓The Trainer, on staff. A standing seat, not a one-off induction. Runs your upgrade prompts and onboards every new starter your way.
- ✓The Manager checks the work. First batch marked before you ever see it; spot checks after. Drift gets caught (that's Ros's job, see HR for your AI team).
- ✓Owner school, included. Three emails, three taps. The part that makes the rest work. The owner course, in full →
- ✓Retraining, not replacing. Your business changes? A change email or an upgrade prompt retrains the seat the same day. You never start from scratch.
First seat: inside the first fortnight.
Days 3–7 of your first fortnight are the school. Day 8–10 it's installed. Day 11–14 the first drafts land on your phone.
An upgrade prompt ("Sheila. Bathrooms. Learn.") comes back the same day with one paragraph on what changed and one question only you can answer.
Adding a seat later is an email to your PM. The Trainer starts that day; the seat is working inside a fortnight. Nothing for you to install.
Watch the school
in five films.
FILM D · 2:16The SchoolEvery seat, day one to graduation
FILM H · 2:00The SpecialistOne recruit, one day, then he trains the next
FILM E · 1:45The First FortnightDay 0 to day 14: where the school sits
FILM I · 2:00Ros from HRWhat happens when a trained seat drifts
FILM G · 1:45Manage Your TeamThe owner half of the schoolRight seat. Taught properly.
Then put to work.
The right seat
We recruit for the job, not "an AI". An email desk is not a quotes desk is not a store seat. Picking the right one is half the outcome.
Role craft, then your business
Literacy: how to read, write and behave at work. Then the skills of the role. Then your SOPs, your prices, your voice, your don'ts.
You keep the click
Installed into your tools with the rails on. Money and live sends wait for you. The Trainer keeps tuning as your business changes.
"New bloke starts Monday."
"Started an hour ago."
The Trainer isn't a one-off induction. It's a standing seat that teaches every new hire your way of working, so adding staff in year two takes hours, not the three months it took you last time with a human.
They learn how you do it.
Your quoting rules. Your follow-up cadence. The three customers who get the trade rate and the one who doesn't. The way you say no. All of it goes into the seat before the seat goes into your business.
"Sheila. Bathrooms. Learn."
Three words. Three hundred quotes read.
You or your project manager send a prompt. The Trainer turns it into a lesson: read the history, find the patterns, come back with one question only you can answer. The Manager checks the first batch of work against it. The seat comes back sharper, and you get one paragraph on what changed.
We train you too.
Gently.
Three emails, three taps. How to brief a team, how to approve fast, what to never delegate. Half the owners we meet have never managed staff. This is the part that makes the rest work.
Before it touches your work
- 01Literacy. Reading a thread properly. Writing like a person. Knowing when to stop.
- 02Role skills. The craft of the seat: quoting, dispatch, store ops, web, client care.
- 03Your business. SOPs, prices, customers, tone, the don'ts.
- 04The rails. What waits for the owner. What never leaves the building without a nod.
On purpose
- ■No fake human faces pretending to be staff. They're AI. We say so.
- ■No secret playbooks. You can read what your seats were taught.
- ■No letter-salad screens. Everything you see reads as English.
- ■No unsupervised money. Ever.
The whole school,
one lesson at a time.
01DAY ONE. THE SCHOOL.
02LESSON ONE. READ THE THREAD.
03WRITE LIKE A PERSON.
04AN EMAIL DESK IS NOT A QUOTES DESK.
05THE QUOTES ROOM.
06THE PHONES ROOM.
07THE STORE ROOM.
08TRAINED ON YOU. NOT THE INTERNET.
09THE RAILS.
10THE EXAM.
11MANAGER SCHOOL.
12THE MANAGER CHECKS THE WORK.
13WE TRAIN YOU TOO. GENTLY.
14GRADUATION.
15NEW BLOKE STARTS MONDAY.
16NO SECRET PLAYBOOKS.
17CLASS DISMISSED.Barry. Blank on Monday.
Quoting decks by Friday.
The Specialist follows one recruit through the whole day (literacy, the sorting, the quotes room, Pat's don'ts, the exam) and out the other side onboarding the next one. Owner school runs next door.
Watch The Specialist →