"Where is it?"
Answered before
they ask.
Every customer wants to know where their pallet is, and the carrier won't tell you either. PODs in a shoebox. A dispatch desk that's really you, a forklift and a phone that never stops.
Start with the one
you hate most.
Chases the ETA, logs every reply, tells the customer before the customer rings you. The chase loop becomes a seat.
→ Supplier chaserAcknowledged inside sixty seconds. Photos requested, POD pulled, fix drafted. You get a decision, not a shouting match.
→ Complaint first-responderArgues with the accounts about what actually got billed against what actually got driven. Surfaces the leak.
→ Job-cost reconciler- Consignment notes and PODs filed against the job the day they land
- Customer ETA updates sent in your voice. You set the rules once
- Returns logged, chased and closed without the warehouse meltdown
- Fuel, tolls and hire reconciled before the end of month
Every seat has a name, a mailbox and a job list. Your customers talk to it by name. All twenty seats →
Your Tuesday,
with staff.
6:15
Truck's late from Toowoomba. The three customers on it already have an updated ETA. You didn't send it.
9:40
"Where's the Cairns pallet?" Landed 8:52. Customer told 8:55. You read about it at smoko.
1:00
A cracked crate. Photos in, POD pulled, credit drafted. You tap yes on the credit, or you don't.
5:30
The Tuesday run cost more than it billed. You know that on Tuesday, not on the 30th.
A team.
Freight takes the team. The chase, the complaints and the reconciliation are three seats that talk to each other under one leader. You keep the button on refunds and credits.
Price in writing after a 20-minute meeting. One job starts smaller. If you don't need us yet, we'll say so.