Orders out.
Stock counted.
Reviews answered.
The shop opens at nine and the inbox opened at midnight. Orders, returns, a one-star review about postage, and a stock count that lives on a napkin. You're the owner, the picker and the customer-service desk.
Start with the one
you hate most.
Every review answered in your voice inside the hour: the good ones warmly, the bad ones with the facts. You tweak the personal ones.
→ Complaint first-responderStock levels watched, reorders drafted before the shelf is empty, backorders chased. You tap yes on the spend.
→ Supplier chaserWorks your quiet list one at a time, referencing what they actually bought. Not a newsletter. A note from someone who remembers.
→ Dormant client reactivator- Online orders acknowledged, picked lists printed, tracking sent
- Returns logged and closed: refunds wait for your tap
- Product pages and Google posts drafted; you approve anything public
- The Sunday email pile sorted before Monday's coffee
Every seat has a name, a mailbox and a job list. Your customers talk to it by name. All twenty seats →
Your Tuesday,
with staff.
8:30
You unlock the door. Forty-one overnight orders are acknowledged. Pick list's printed.
10:15
A one-star about postage. Answered in your voice with the tracking. She changed it to four.
2:00
Reorder drafted: you were about to run out of the blue ones. You tap yes. Arrives Thursday.
6:00
Eleven customers who hadn't bought since Christmas got a note about the thing they liked. Three replied.
One job.
Shops usually start with one seat on the inbox and reviews, then add the stock seat. The dormant-customer seat pays for itself the first quiet month.
Price in writing after a 20-minute meeting. One job starts smaller. If you don't need us yet, we'll say so.