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YOUR TEAMEVERY CLIENT · PART OF THE SERVICE

A person.
On direct email.
Who answers.

Every Hire client gets a named Kindra project manager and their direct email. Ask anything about your AI staff. Send a prompt when you want one upgraded. Tell them what to do every Tuesday. It's not a ticket queue, and you never become the 2am IT department.

Tell us the jobs you hate
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THE OTHER MOB · DAY THREE ON HOLD

"Your ticket is important to us."
It's not, though.

Most "AI staff" products hand you a bot and a support address. You email it, a number emails back, and three days later a chatbot suggests turning it off and on again. You asked why your quote was wrong.

This is the pain we sell against
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KINDRA HIRE · A DIRECT LINE

"Sheila's quotes sound like a lawyer wrote 'em."
"On it, Pat. Fixed by lunch."

Your project manager is a person in Brisbane with a name, an inbox and your file open. You email them the way you'd text a good foreman. They answer the way a good foreman does: fast, plain, and with the thing already moving.

Forty seconds, not three days
WHAT YOU GETEVERY PAYING CLIENT · NO UPSELL

A named project manager. Their email. Their attention.

  • ■A name, not a noreply. One Kindra project manager owns your account. You get their direct email in your welcome pack.
  • ■Help running the seats. Tone, tools, handoffs, "do this every Tuesday at six". You say it once; they set it and confirm it.
  • ■Questions, answered properly. "Why'd she put a deposit line on that quote?" gets a real reason, and the option to change it.
  • ■The upgrade path. You email a prompt. Your PM routes it to the right seat or back through the Trainer. The seat comes back sharper.
  • ■When something breaks, they own it. "My fault. Here's what changed so it can't happen again." Out loud, in writing.
WHAT IT IS NOT

On purpose

  • ■Not "email support@ and wait". No ticket numbers, no three-day silences, no nodding chatbot.
  • ■Not you as the IT guy. Something goes sideways at 2am, the Manager flags it, your PM fixes it. You find out at seven, over toast.
  • ■Not unsupervised money. Deposits, invoices, live client sends and anything public still wait for your tap. Your PM can't approve them for you, and won't.
  • ■Not an extra. It's part of the service. Every client, from one seat to the full department.
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THE RAIL · YOU KEEP THE BUTTON

"Can you just approve the deposit for me? I'm on a roof."
"No."

Your project manager can do almost anything for you. The one thing they can't is spend your money or send to your customers without you. It'll wait till you're on the ground. That's the whole point of you having the button.

Good answer
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2AM · NOT YOUR PROBLEM

Something went sideways at two in the morning.
You'll find out at seven.

The Manager seat catches it and flags it. Your PM fixes it. If it needs a decision only you can make, it waits in your inbox with the options written out. If it doesn't, you get one line on Monday telling you it happened.

Over toast
HOW A WEEK LOOKSWITH A PROJECT MANAGER ON THE OTHER END

Four emails.
One of them's from us.

MON
A tradie with his boots up on the deck rail reads his phone at sunrise as a kookaburra watches

The Monday email lands.

Four quotes out. Two deposits waiting on you. Subbie texts went Tuesday. One question: does Kev get the trade rate? You answer with two words and a thumb. That's your Monday meeting.

TUE
A man in teal print talks to a seated colleague as AI staff work at desks behind them

You ask, or you prompt.

"Why'd she draft that?" "Change the tone on the reminder emails." "Sheila. Bathrooms. Learn." Any of those, in your words, to a person. Your PM answers, or routes it to the seat and the Trainer.

THU
A man in teal print holds up a card as an older man with a pointer and a woman at a desk look on

The seat comes back sharper.

The Trainer runs the upgrade. The Manager checks the first ten pieces of work against it. Your PM tells you what changed, in one paragraph, and what they'd like you to look at.

FRI
A man in teal print holds up a phone at the end of a long table of AI staff in matching jackets

You tap. It ships. You keep the button.

Money, live client sends and anything public wait for you, on week one and on week fifty. Everything else just happens, with a person on email who answers if it doesn't.

THE ONE-LINEREvery Hire client gets a direct line to their Kindra project manager, not a ticket queue, so your AI staff get managed like staff.
WHO IT'S FOREvery Aussie small business we work with, not just trades. If your seats live at a computer, your PM lives in your inbox.
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WHEN IT GOES WRONG · IT WILL, SOMETIMES

"Nobody's ever said 'my fault' to me before."

Quote goes out with the wrong postcode. Your PM says so, says why, says what's fixed and what changed so it can't happen again. No "the system experienced an issue". A person, owning it, in writing.

Managed like staff. By a person.
THE FILM, BEAT BY BEAT13 × EIGHT SECONDS · TAP ANY FOR SOUND

The Project Manager,
beat by beat.

A tradie in hi-vis talks on a desk phone in a drab office with the blinds drawn01YOUR TICKET IS IMPORTANT TO US.
Split screen: a tradie in hi-vis on his phone by a ute, a man in teal print on his phone outdoors02A PERSON. ON DIRECT EMAIL.
A man in teal print with a coffee frowns at his phone in the office03THE UPGRADE PROMPT.
A tradie sitting on his ute at a frame site shows his phone to a man in teal print04'WHY'D THEY DRAFT THAT?'
A man in teal print with a phone stands by a colleague with a notebook as staff work at desks05'EVERY TUESDAY AT SIX.'
Split screen: a tradie asleep at home at night as a man in teal print types at his desk06YOU DON'T BECOME THE 2AM IT GUY.
A tradie with a nail gun on a roof looks down at a man in teal print on the phone in the drive07'CAN YOU APPROVE IT FOR ME?' 'NO.'
A man in teal print explains a page to a tradie in hi-vis in a small office08'MY FAULT. HERE'S WHAT CHANGED.'
A tradie in hi-vis talks to an old computer showing a speech bubble, a nodding dog toy beside it09THE OTHER MOB.
A tradie in hi-vis and a man in teal print with phones, a beer and a schnitzel in a beer garden10'RECKON I NEED SOMEONE ON INVOICES.'
A tradie with his boots up on the deck rail sips a coffee and reads his phone at sunrise11THE MONDAY EMAIL.
A man in teal print stands at the head of the boardroom table as men and women in teal print listen12MANAGED LIKE STAFF. BY A PERSON.
A tradie in hi-vis and a man in teal print share a drink on a balcony as fireworks go off13A PERSON. WHO ANSWERS.
ENQUIRETHE PROJECT MANAGER COMES WITH EVERY SEAT

Tell us the jobs
you hate.

A person in Brisbane reads it and books twenty minutes. If you go ahead, that same kind of person is on the other end of your email for as long as you're a client.

Tell us the jobs you hateHow you manage your teamHow we train the staff

Already a client? Your project manager's direct email is in your welcome pack. Use it: that's what it's for.